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Effective Date: April 2026 | The Trip Sailor
These Terms and Conditions ("T&C") set forth the legally binding framework between you ("User," "You," or "Your") and TheTripSailor — for:
By using the Platform, creating an account, or making any Booking, You acknowledge that you have read, understood, and agreed to these T&C. If You do not agree, please discontinue use of the Platform immediately.
"User," "You," "Your"Any person or entity visiting, accessing, registering on, or making a Booking through the Platform.
"Booking"Any confirmed purchase or reservation for a single experience/activity or a complete operated tour package comprising multiple services such as hotels, flights, visas, transfers, and experiences.
"Supplier" or "Third-Party Supplier"Any third-party entity engaged by TheTripSailor to deliver specific components of the Services. For Complete Tour Packages (Part B), such Suppliers act under TheTripSailor contractual coordination and operational control. For Direct Experience / Activity Bookings (Part A), the Supplier provides the service independently.
"Services"All offerings booked through TheTripSailor , including operated tour packages, hotels, flights, experiences, activities, visas, transfers, and associated logistics.
"Quotation"A formal offer issued by TheTripSailor detailing the TheTripSailor-designed itinerary, inclusions, exclusions, schedules, pricing, cancellation terms, and payment deadlines. Once full or partial payment is made, the Quotation along with these T&C constitutes the final binding contract and supersedes any prior verbal, written, email, WhatsApp, website, or marketing communication.
"Platform"TheTripSailor's websites, mobile apps, partner pages, social media accounts, and any affiliated channels used for promotion, booking, or customer support.
"Force Majeure"Events beyond TheTripSailor's reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, or political unrest, impacting service delivery.
These T&C are divided into two parts:
General provisions apply to both parts unless explicitly stated otherwise.
You confirm that you are at least 18 years old and legally competent to enter into binding contracts. If you book on behalf of others, you accept responsibility for ensuring their compliance with these T&C.
TheTripSailor's role depends on the nature of the booking:
For single activities or experiences, TheTripSailor acts as a booking facilitator. The underlying service is delivered independently by third-party Suppliers.
For Complete Tour Packages, TheTripSailor acts as the principal tour operator. While TheTripSailor does not own airlines, hotels, or transport assets, it contracts, coordinates, supervises, and manages multiple Suppliers to deliver a single integrated tour product.
TheTripSailor assumes responsibility for:
Suppliers deliver individual components under TheTripSailor's operational framework.
Supplier policies govern eligibility, cancellation, refunds, and participation. TheTripSailor's liability is limited to facilitation support and refund processing where applicable.
(End-to-End Tours Operated by TheTripSailor)
TheTripSailor issues a Quotation detailing the TheTripSailor-operated itinerary, inclusions, exclusions, pricing, payment schedule, and cancellation policy. Upon receipt of payment, the Quotation is locked as the final agreement.
Users must provide accurate passenger details, documents, and information. Errors leading to denial of service, visa rejection, or travel disruption are the User's responsibility. Failure to meet payment deadlines may result in cancellation with applicable charges.
TheTripSailor facilitates flight bookings as part of an integrated operated tour package. Airline operations remain governed by airline policies, including delays, rescheduling, cancellations, and baggage rules. Refunds follow airline fare rules and are processed after receipt from airlines.
TheTripSailor does not own hotels but contracts and manages accommodation providers as part of the operated tour package. In case of overbooking or unavailability, TheTripSailor will arrange comparable alternatives, subject to availability. Liability is limited to the affected service value. Local taxes, mandatory charges, and security deposits are payable directly by the User.
TheTripSailor facilitates visa applications; issuance remains at embassy discretion. Visa fees are non-refundable unless stated otherwise. Visa denial does not override tour cancellation terms.
TheTripSailor coordinates and oversees transfers through contracted transport partners. In the event of breakdowns or delays, TheTripSailor will make reasonable operational efforts to minimize disruption, subject to local conditions and availability. Users remain responsible for personal belongings.
Cancellation fees follow the Quotation schedule. Refunds are processed only after receipt from our ground team. Convenience fees, TCS, and non-refundable components may be deducted. Compassionate waivers for medical or family emergencies remain subject to documentation and verification.
Notwithstanding anything contained herein:
You receive a Quotation listing daily itinerary, hotels, flights, visa assistance terms, inclusions/exclusions, and total cost. Once You pay in full (or partially as per the specified payment schedule) and TheTripSailor confirms your booking, the Quotation's terms are locked in as the final agreement. Any verbal commitments or references to previous website content made during the discussion phase are not binding. Only the services explicitly listed in the final Quotation (QB) on which payment has been made by you will be considered as part of the final confirmed agreement.
You agree not to post unlawful, harassing, defamatory, or infringing content on TheTripSailor's Platform. TheTripSailor may remove or moderate any content violating these T&C. By submitting reviews or photos ("User Content"), You grant TheTripSailor an irrevocable, royalty-free license to use, display, or repurpose it for marketing and operational purposes.
By using TheTripSailor's services, the User agrees to receive marketing communications, including promotional offers, discounts, and updates about our services, via email, SMS, or other communication channels. The User may opt-out of such communications at any time by following the unsubscribe instructions provided in each communication.
TheTripSailor will use the User's data for these marketing purposes in accordance with applicable laws and privacy regulations. TheTripSailor may share User data with third-party vendors, including but not limited to visa partners, hotels, activity providers, and other service partners, strictly for operational purposes such as obtaining quotes, processing bookings, and facilitating travel-related services. The User acknowledges that multiple agencies may be involved in this process, and each agency's data policy will apply. TheTripSailor is not accountable for the data handling practices of these third-party agencies.
User data may be disclosed to law enforcement agencies or regulatory bodies for lawful investigations or legal obligations without requiring prior consent from the User.
TheTripSailor will not sell, rent, or disclose User data for commercial gains beyond the scope of providing its services. All data sharing will be conducted solely to support, improve, or facilitate the services offered to the User. TheTripSailor may share anonymized and/or aggregated User data with third parties for tasks such as payment processing, data hosting, data processing, and creditworthiness assessment.
TheTripSailor does not store any payment details, such as credit or debit card information. Payments are processed through third-party gateways such as Razorpay, Tazapay etc, and by using these services, Users agree to the privacy policies of these providers. TheTripSailor ensures its partners follow industry security standards but is not liable for breaches or issues at the payment gateway's end.
By using TheTripSailor's services, Users provide unconditional consent for communication through the above-mentioned channels. Users agree that such communication is:
This consent overrides any preferences set by the User under the National Customer Preference Register (NCPR) or any similar preferences.
You agree to indemnify and hold harmless TheTripSailor , its affiliates, officers, employees, and agents from any claims, damages, or liabilities arising from your breach of these T&C, your violation of any law or third-party rights, or your misuse of the Services.
All logos, trademarks, text, design elements, and software on the Platform are the property of TheTripSailor or licensed to it. You may not reproduce or distribute them without express permission.
These T&C (and any disputes) are governed by Rajasthan Jurisdiction without regard to conflicts-of-law principles. Courts in Jaipur, Rajasthan have exclusive jurisdiction. If an arbitration clause is stated in your final Quotation, such clause governs dispute resolution. Otherwise, suits must be brought in the appropriate courts of Jaipur, Rajasthan.
If any part of these T&C is found invalid or unenforceable, the remaining sections remain in full effect. No waiver of a term shall be considered a continuing waiver unless explicitly stated in writing.
These T&C, plus the final Quotation (for packages) or the specific booking confirmation (for activities), constitute the entire agreement. TheTripSailor may update these T&C from time to time. By continuing to use the Platform, You agree to the updated T&C.
For any support, clarifications, or disputes, please reach out to TheTripSailor's official help page.
TheTripSailor reserves the right to modify this Data and Privacy Policy at any time. Users will be notified of significant changes via email or an announcement on our website. Continued use of our services constitutes acceptance of the updated policy. TheTripSailor will make reasonable efforts to assist customers in securing the best possible refund; however, no guarantees, assurances, or commitments are made regarding the outcome.
